Payment‑Related Questions
Q: What payment methods are available for purchasing belts?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, simply enter your card details for encrypted, PCI‑DSS compliant transactions that safeguard your financial information—ensuring a safe and seamless purchase experience for every belt you order.
Sizing & Fit‑Related Questions
Q: How do I determine the correct belt size?
A: Refer to the detailed size chart on each product page, which includes waist‑measurement instructions and guidance on choosing the right length based on your usual pant size. For personalised advice—for example, selecting a belt for a specific style (casual, formal, or wide/statement) or if you are between sizes—contact our customer service team at [email protected] for tailored recommendations.
Order‑Related Questions
Q: Can I cancel my belt order?
A: Yes, but only if the order has not yet shipped. Cancel before dispatch for a full refund. Once shipped, please follow our return policy for unopened, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., size, colour, quantity) are possible only if the order has not yet been shipped.
Q: How long until my belts arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed to you upon shipment. Use it to monitor real‑time updates via our “Track Order” feature on the website.
Return & Refund‑Related Questions
Q: Can I return a belt if I am unsatisfied or if it does not fit?
A: Returns are accepted within 30 days if the item is unused, undamaged, and in its original packaging with all tags attached. We cover return shipping for defects, wrong items, or sizing errors; customers bear the cost for change‑of‑mind returns. Please note that belts showing visible wear, scratches, or alterations may not be eligible for return.
Q: How long does a refund take?
A: Refunds are processed within 7 business days after we receive and verify the returned belt. The exact timing may vary depending on your payment provider.
Contact Us
For further assistance:
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +85242908920 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.